Returns & Exchanges
At UGREEN, we stand behind the quality of our electronics and offer a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your expectations, our dedicated support team is here to assist with a seamless exchange or refund.
Submit a Request
Contact our customer service team via email with your order number and the specific reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.
Inspection and Refund
Once our technical team inspects the returned hardware, we will process your refund or dispatch your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing